The Analysis of Office Management in Improving the Quality of Public Services (Case Study of Cisaat Police Office, Sukabumi Regency)
DOI:
https://doi.org/10.61391/sij.v2i1.38Keywords:
Office Management, Government Agency, Police, CisaatAbstract
In the face of increasingly complex community dynamics and increasing service demands, the role of
Government Agencies in the local Sector as law enforcement agencies and guardians of public order is
very important. One aspect that also determines the quality of an institution's public services is the
office management system applied. The purpose of this study is to analyze and identify the
effectiveness, efficiency, and satisfaction of the community with the services provided at the Cisaat
Police Office. In addition, this study also aims to identify potential improvements or innovations in
public services in the local area. This research is a descriptive research with a qualitative approach.
This research was chosen because it presents systematic, factual, and accurate data on the facts in the
field. By using descriptive research with a qualitative approach, it aims to explore facts about the
quality of public services in government agencies, namely the Cisaat Police Office, Sukabumi Regency.
Based on the analysis conducted, it was found that the Cisaat Police Structure of Sukabumi Regency on
the effectiveness of public services is very influential, because it can help the running of activities and
coordination of the management of the Cisaat Police Office organization of Sukabumi Regency in charge
of carrying out coaching, empowerment, and development activities which include partnerships and
cooperation between communities and community organizations for compliance with order and
security implementation.
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