The Analysis of Office Management at Government Agency Offices to Provide Public Services in Warudoyong Sukabumi
DOI:
https://doi.org/10.61391/sij.v2i1.34Keywords:
Community,, Service, , Office, , WarudoyongAbstract
Abstract
Office management in government agencies plays an important role as a management catalyst in achieving public services. Public service is an effort in providing services provided by an organization or agency in meeting customer needs in accordance with the principles and principles of public service. The purpose of this research is to analyze and understand office management and services in Warudoyong Sub-district, Sukabumi City. The research method used is descriptive research through a qualitative approach. The results of the research are that the Warudoyong Sub-district apparatus always works together in providing the best service to the community, besides that in the implementation of public services, service standards must be prepared by the organizer by taking into account the organizer's capabilities, community needs, and environmental conditions.
Keywords: Community, Service, Office, Warudoyong.
References
Farlina, Yusti, & Pribadi, D. (2020). Sistem Informasi Pelayanan Publik di Kecamatan Warudoyong Kota Sukabumi Berbasis Website. IJCIT (Indonesian Journal on Computer and Information Technology), 5(2), 180–186.
Harsono, B. (2019). Analisis Kualitas Pelayanan Publik Pada Kantor Pelayanan Terpadu Satu Pintu Kecamatan Johar Baru Kota Administrasi Jakarta Pusat. Public Administration Journal, 3(1), 20–38.
Hisamuddin, L. O. S. I. (2023). Perkembangan Teori Administrasi Publik. Deepublish: Sleman.
Irawan, B., & Laksono, S. S. M. (2019). Analisis Kualitas Pelayanan Publik, Profesionalisme, Kinerja Pegawai Sebagai Upaya Kepuasan Masyarakat (Studi Pada Kelurahan Turi Kecamatan Sukorejo Kota Blitar). REVITALISASI: Jurnal Ilmu Manajemen, 8(1), 28–37.
https://doi.org/10.32503/revitalisasi.v8i1.872
Jide, A. (2020). Kinerja Aparatur Terhadap Pelayanan Publik di Kantor Desa Timoreng Panua Kecamatan Panca Rijang Kabupaten Sidenreng Rappang. PRAJA, 8(1), 18-25. https://doi.org/10.55678/prj.v8i1.203
Juhji, Wahyudin, W., Mushlihah, E., & Suryapermana, N. (2020). Pengertian, ruang lingkup manajemen, dan kepemimpinan pendidikan Islam. Jurnal Literasi Pendidikan Nusantara, 1(2), 111–124.
Lawiya, Azhar, M., Nirahua, S. E. M., & Mustamu, J. (2023). Penerapan Standar Pelayanan Sesuai Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik. LUTUR Law Journal, 4(1), 19–26. https://doi.org/10.30598/lutur.v4i1.10497
Novianti, S., & Santhi, N. H. (2022). Implementasi Manajemen Perkantoran Terhadap Kualitas Pelayanan Publik Bidang Administrasi di Unit Tata Usaha SMK Negeri 1 Sakra Kabupaten Lombok Timur. Jurnal Mentari Publika, 2(2), 156-176.
Ratminto, & Winarsih, A. S. (2013). Manajemen Pelayanan. Pustaka Belajar. Sukoco,
Sugiyono. (2010). Metode Penelitian Kualitatif, Kuantitatif, RnD. CV.
Tumilantouw, N., Mandagi, M., & Bogar, W. (2019). Optimalisasi Pelayanan Publik di Kantor Kecamatan Suluun Tareran Kabupaten Minahasa Selatan. Jurnal Mirai Management, 4(1), 76–95. https://doi.org/10.37531/mirai.v5i1.573
Umam, K. (2014). Manajemen Perkantoran: Referensi Untuk Para Akademisi dan Praktisi. CV PUSTAKA SETIA.